Privacy Policy

We highly value our customers’ privacy and will only collect, use, and protect your personal data in strict accordance with the terms outlined in this Privacy Policy.

1. Core Privacy Principles

• We only collect your personal information when it is necessary or directly related to transactions.

• We retain your information solely as required by applicable laws or to fulfill the original purpose for which it was collected.

• You may browse our website anonymously without providing personal information. We cannot identify you if you visit the site without logging into a user account.

• We welcome your feedback: For comments or suggestions, please email us at service@mail.twizloft.com.

2. Collection of Personal Data

(1) Scope of Data Collection

We do not sell, share, or trade customer personal data with third parties. All data collected online is only disclosed within the Twizloft Group for internal use. When creating a Twizloft account, we collect the following basic personal information:

 

1. Full name

2. Shipping address

3. Email address

4. Contact phone number

5. Date of birth

6. Gender

(2) Purposes of Data Use

Your personal data will be used for the following legitimate purposes:

 

1. Shipping products you purchased from Twizloft.

2. Providing real-time updates on order delivery status and customer support.

3. Sharing product-related information with you.

4. Processing your orders and fulfilling requests for services or information via our website.

5. Managing your account, verifying online payment transactions, reviewing downloaded content from our site, identifying website browsers, and conducting user statistics or surveys.

6. Sending you relevant product or service information (only if you have not opted out of such communications).

(3) User Rights & Responsibilities

• To facilitate delivery, we may share your name and shipping address with third-party service providers (e.g., courier companies or suppliers).

   

  Note: Courier companies may require you to provide an ID number for internal customs inspection and verification, to ensure smooth export procedures.

• We retain your order information for record-keeping, but you can only access and manage this data by logging into your account (including updating personal addresses, bank details, and subscribed newsletters).

• It is your responsibility to keep your personal information and account credentials (e.g., passwords) confidential. Twizloft will not be liable for any unauthorized use of your password or account.

3. Security of Personal Data

We take rigorous measures to ensure all collected personal data is stored safely and confidentially:

 

1. Restricting access to personal data to authorized personnel only.

2. Deploying advanced technical safeguards to prevent unauthorized access to our computer systems and data.

3. Securely destroying your personal data when it is no longer needed for record-keeping purposes.

 

For financial information (e.g., payment details), we use 128-bit Secure Sockets Layer (SSL) encryption—an industry-standard security technology. This encryption is extremely resistant to cracking (estimated to take at least one trillion years) and provides robust protection for your sensitive financial data.

4. Disclosure of Personal Data

• We will not share your personal information with any organizations other than:

  1. Third-party courier companies providing delivery services for our website;

  2. Other relevant service providers directly supporting our business operations.

• In exceptional circumstances, we may be required to disclose personal data if:

  • There is a reasonable belief that disclosure is necessary to prevent threats to life or health;

  • Disclosure is mandated by law for law enforcement purposes.

• If you believe Twizloft has violated this Privacy Policy, please notify us immediately via email at service@mail.twizloft.com.

5. Changes to This Privacy Policy

Twizloft reserves the right to modify or update this Privacy Policy at any time. We recommend you review this page periodically to stay informed of any changes. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.

6. Privacy Complaint Process

If you are dissatisfied with our handling of customer privacy or our complaint resolution process, please contact our support team at service@mail.twizloft.com for further assistance.